Help

MassHealth Provider Online Service Center

Submit Feedback

The Submit Feedback panel allows the user/provider to send messages to MassHealth via email. Feedback topics can include suggestions, requests for assistance, general issues, technical problems, security access, information updates and claims issues.

It is important to note that Private Health Information such as Member IDs, Social Security Numbers and anything covered by Health Insurance Portability and Accountability Act (HIPAA) confidentiality guidelines never be included in these emails.

• Fields marked with a red asterisk (*) are required.

• Error Resolution:

If an error is detected a statement is displayed in the upper portion of the panel. The statement indicates the problem and the method of correction and is preceded by a small red circle with a white "x" () in it. The small red circle with a white "x" () also appears next to required fields that are in error.

• Click to close this Help panel.

1

Enter feedback information on the Feedback panel in the following manner:

Drop Down List Box

Select values from a drop down list box for the Subject field.

Type Values

Type values in the Message and E-mail address fields.

2

Click I'm not a robot checkbox to display the reCAPTCHA challenge pop-up to verify user is not a robot.

This displays the Google reCAPTCHA challenge pop-up. If challenge is not met successfully, the reCAPTCHA challenge pop-up will refresh with a different challenge until the user gets it right. Hitting ESC key will close the pop-up and go back to the original panel with Submit Email button still disabled since the challenge was not met.

3

Click Submit Email to send information.

This either displays a Feedback Confirmation panel or the current Feedback panel is re displayed with an error message(s). This button will be disabled by default until the reCAPTCHA challenge has been met successfully.

4

Click Cancel Service to clear all information that was entered.

An empty Feedback panel is displayed.